Sionela B. Pacaña — E-Portfolio

Professional Summary

I'm an LMS Trainer and L&D professional with 6+ years of experience designing, developing, and delivering training programs for remote teams in fast-paced, SaaS-driven environments. I specialize in technical writing, creating and digitizing Standard Operating Procedures (SOPs), and conducting virtual training sessions via Zoom and Google Meet. Skilled in LMS platform management, e-learning content development, and learner progress monitoring — I collaborate closely with managers to identify training needs, evaluate program effectiveness, and drive continuous improvement. Whether I'm building a training manual from scratch, facilitating a virtual onboarding class, or refining an SOP after a product update — I show up data-informed, people-focused, and ready to make learning stick.

Skills

Hard Skills

Training Program Design & Delivery Technical Writing SOP Development & Digitization LMS Platform Management E-Learning Content Development Instructional Design Learner Progress Monitoring Training Needs Analysis Lean Six Sigma Basics Curriculum Development

Soft Skills

Virtual Facilitation Cross-functional Collaboration Stakeholder Communication Active Listening Empathy & Coaching Presence Adaptability Continuous Improvement Mindset Time Management Problem-Solving

Tools & Platforms

LearnWorlds Guidde Loom Komodo Docs Zoom Google Meet Google Workspace Microsoft Office Suite Canva CRM Systems SaaS / Cloud-Based Tools

Work Experience

LMS Trainer / Learning & Development Specialist

Foundever Asia Inc.

Feb 2020 – May 2026

Designed and implemented end-to-end training programs for remote teams — including onboarding, certification, and continuous development curricula aligned with SaaS platform workflows.
Conducted virtual training sessions on company tools, SaaS platforms, and operational processes using Zoom and Google Meet, ensuring consistent learning across distributed teams.
Authored and maintained technical documentation and Standard Operating Procedures (SOPs), digitizing SOPs for easy access and updating content whenever tools or processes evolved.
Developed engaging training manuals, guides, job aids, and e-learning modules that reduced time-to-productivity for new hires.
Managed and updated training content on LMS platforms; monitored learner progress and provided actionable feedback to improve engagement and performance outcomes.
Collaborated with operations managers and QA partners to identify training needs, evaluate program effectiveness, and implement targeted interventions based on skill gap analysis.
Applied Lean Six Sigma fundamentals to streamline training workflows and update content based on new tools, process changes, and continuous improvement initiatives.

Part-Time Online ESL Trainer

Bridge Culture Inc.

Dec 2024 – Feb 2025

Designed and delivered personalized remote training sessions for non-native English speakers, tailoring curriculum to individual skill gaps across varying proficiency levels.
Monitored learner engagement and provided structured feedback to accelerate skill development in virtual training environments.

Customer Service Representative

Sykes Asia Inc.

Jul 2019 – Jan 2020

Supported client experience functions via voice, chat, email, and webform — developing strong familiarity with SaaS workflows, documentation standards, and cloud-based tools.
Assisted with quality checks and escalation handling in a high-volume, fast-paced environment.

Office Secretary

JBR Electro-Mechanical Engineering Services Inc.

Jan 2016 – Jul 2019

Managed cross-functional administrative operations — maintaining documentation standards and implementing standardized procedures across departments.

Key Achievements

6+ yrs

Sustained L&D tenure designing and delivering training programs with consistent business impact

Multi-modal

Delivered ILT, virtual, blended, and e-learning programs — adapting to any delivery format

SaaS-fluent

Deep familiarity with SaaS platforms, LMS tools, and cloud-based training workflows

QA-driven

Collaborated directly with QA and Ops to close measurable performance gaps through targeted interventions

Lean ✓

Applied Lean Six Sigma principles to streamline training processes and improve learning efficiency

Remote-ready

Fully equipped for remote-first environments — immediate start, night shift open, Cebu-based

Portfolio & Sample Work

📋

Onboarding Training Module

Sample new hire training deck covering product knowledge, company policies, and customer service skills — built for SaaS/BPO context.

📄

Digitized SOP Template

A structured SOP format built for digital distribution — clear sections, version control fields, and step-by-step workflows using Guidde and Loom.

🎯

Lesson Plan — ESL Intermediate

Sample 60-minute virtual lesson plan targeting conversational fluency and pronunciation for non-native English speakers.

📊

Training Needs Analysis Template

A structured template for identifying learning gaps through QA data, performance metrics, and stakeholder input — driving targeted interventions.

Why Hire Me

What I bring to your team

I don't just deliver training — I design learning experiences that translate directly into team performance, quality scores, and business outcomes.
I've spent 6+ years working at the intersection of L&D, QA, and Operations — I understand how the pieces connect and how to build training that actually sticks.
I'm fluent in the full training cycle: from identifying needs and writing SOPs, to building e-learning content, managing an LMS, and monitoring learner progress.
I'm equally comfortable leading a virtual onboarding class, coaching one-on-one for quality improvement, or digitizing a complex SOP into a clean, accessible format.
I'm a continuous learner myself — completing my BS in Business Administration while actively growing my instructional design and SaaS platform skills.

Let's work together

I'm open to LMS Trainer, L&D Specialist, Instructional Designer, SaaS Trainer, and related roles — remote or locally in Cebu.

📞 +63 966 577 5867 · ✉ bayotlangsionela@gmail.com · LinkedIn ↗

Sionela B.Pacaña